Privacy Policy

 

Thank you for using the Titan Marine website The terms "we", "us", "our" and "Titan Marine" refer jointly to Titan Marine. The term "you" refers to the customer who visits the site and / or contributes content to this site. The following Privacy Policy explains how Titan Marine collects and uses personal information provided by our customers.

We understand that providing information online means a lot of trust on your part. We take this trust very seriously and make it a high priority to ensure the security and confidentiality of the personal information that you provide to us when you visit our Site or use our services.

We think it is of great importance that personal data is handled with care. Personal data are therefore carefully processed and secured by us.

We adhere to the requirements of the privacy legislation. This means for example that we:

• clearly state for what purposes we process personal data. We do this at the moment we request your personal data and through this privacy statement;
• restrict the collection of personal data to only the personal data necessary for the purposes for which they are processed. When we ask more than is necessary, we only do so with your explicit permission. In that case, we explain clearly why we request this additional information;
• you first request express permission to process your personal data in cases where your consent is required;
• not to pass on your details to third parties, unless this is necessary to provide the requested service or when we are legally obliged to do so;
• take appropriate security measures to protect your personal data and the same requirements of parties who process personal data on our instructions;
• respect your right to provide, correct or delete your personal data on your application.

 

If you wish to contact us as a result of this privacy statement, you can do so via this contact information: e-mail: [email protected]

Please read this policy carefully before submitting your personal information to us to learn more about our privacy practices. By visiting the Site, www.Titan Marine.eu or using an app on a mobile phone, tablet or similar device or in connection with other sites or services you accept the procedures described here. The term "personal information" refers to information that identifies you or the device you use to connect to the Internet.

What information do we collect from you?

In general.

We may obtain personal information about you from various sources, including your use of the Site and / or App; your communication with us via telephone, e-mail or social media; your participation in events, surveys, competitions, sweepstakes or other promotions.

The types of personal information we can obtain include, but are not limited to:

• Your contact details (including, but not limited to, first and last name, Twitter settlement, postal and e-mail address and / or telephone number).
• Username for the account that you can create on our sites.
• Username and other information about your NauticOnline profile or any other profile or account that you create on the Site.
• Payment information.
• Shipping information (including shipping address and telephone number)
• Demographic information (such as age, date of birth and gender)
• Information you provide by contacting us via social media, location information.
• Shopping behavior and preferences and an overview of the purchases you make on our Site.
• Information about your wishlists.
• Technical measurement data of the equipment such as IP address, MAC address, identifiers in cookies and your surfing behavior on our websites
• Other information that you can provide us or that may be included in the information provided to us by third parties.

 

Automatic information.

We automatically collect some information from your computer or device when you visit the site. For example, we collect session data, including your IP address, web browser software and referring website. We may also collect information about your online activities, such as viewed content, visited pages and searches and / or facilitated or made reservations. One of our goals in collecting this automatic information is to help us understand the interests and preferences of our users and customize your user experience.

Purposes

We process the above data for one or more of the following purposes (partly depending on which services or functionalities you use):

• make use of all functionalities and services on the websites.
• to offer you the possibility to order articles via our websites.
• to process your order and inform you about its progress.
• to process a complaint about a company or your reaction to a complaint.
• to approach you about your complaint because we want to investigate this.
• to communicate with you by sending electronic newsletters and / or mail.
• to offer you personalized advertisements and content on the NauticOnline website.
• to send you personalized newsletters based on your interests.
• to process your data for possible participation in competitions and other actions, so that we can reach you when you win something and to improve our service.
• to answer your questions or to handle your complaints via social media, e-mail, by mail or by telephone.
• to improve our websites.

 

Provision to third parties

We will pass on the information you provide to third parties, if this is necessary for the delivery of the products ordered by you, or services requested. We use a third party for the processing of iDeal payments in our webshop and we pass on your details to the mail deliverer to deliver the order to you.

When we provide your data to a third party, we provide (including an agreement) that your data will not be used for other purposes. We also agree that your data will be deleted as soon as they are no longer needed.

Furthermore, we will not provide the information you provide to other parties, unless this is legally required or permitted. For example, it is possible that the police will request information from us in the context of fraud investigations. In that case, we are legally obliged to provide this information.

Secure and store

We take appropriate security measures to limit abuse of and unauthorized access to your personal data. We have an Information Security Policy for this. This way we ensure that only the necessary persons have access to the data; that access to the data is protected and that our security measures are checked regularly.

We do not store the data longer than necessary. We use a standard storage period of 2 years. This means that we will delete your data 2 years after you have been a member and / or active. If there is another storage period, we will inform you of this. With the exception of this, the data that we have to keep longer because the law obliges us to do so, such as data for the tax authorities.

Third party websites

This statement does not apply to websites of third parties that are connected to our website by means of links. We can not guarantee that these websites handle your personal data in a reliable or secure way. Therefore, always read the privacy statement of that website before using the relevant website for more information about how they handle your data.

Minors

If you are 16 or younger, you may only use our website under the supervision of your parents or legal representatives.

Changes to this privacy statement

We may change this privacy statement from time to time. Changes will be published on our website. We never use your details without permission for purposes other than those for which you have provided them. It is advisable to consult this privacy statement regularly, so that you are aware of changes.

Access, correction, modification and deletion of your data

If you have an account, you can log in to see and change your data.

Identification

To prevent misuse, we ask you, by a written request for inspection, to identify you adequately by sending a copy of a valid proof of identity. Do not forget to hide your BSN and your passport photo on the copy. Even when you submit your application by telephone, we will need to be able to identify you on the basis of the information known to us before we will process your request.

When you submit a request for inspection, correction, amendment and / or deletion, we ensure that your request is processed within 4 weeks. If we are unable to handle it within this period, we will notify you accordingly.

Authority Personal Data

Of course we would be happy to help you if you have complaints about the processing of your personal data. Should you nevertheless not come out with us, then you also have the right under the privacy legislation to file a complaint with the privacy guard, the Dutch Data Protection Authority.

Entry into force

This (renewed) privacy statement came into effect on 01 July 2018.